Special Ops Moving

Most horrible and unethical moving company I know. Did not show up at all! Our client has a spinal cord injury.. cannot move himself (literally) or his property. They said they would make it right and would move him for free the next morning.. did not show up. Do not do busy with them. They haven't refund his deposit either. They are horrible and they will not show up. They keeping saying the paid another company at their own expense to do it, but that company "did not show up" and therefore they had no expense. They also keep saying the refunded deposit, but its not showing as a pending transaction in customer account.

Move size: 1 Bedroom Home Service cost: $500

I'll cut to the chase and overlook being almost three hours past the show up window. These inexperienced movers (19-22 year old kids) put a hole and dents in the walls of our brand new home that we closed on that morning. They dented the wall in other areas and scratched the stair railings. I filed a claim and they refused to accept responsibility. I had to file a complaint to the BBB to try and get some resolution. They again refused to either pay for the damages or refund my money ($340). They said they can't be responsible for damage that occurs in tight spaces but they didn't even pay attention to the pics I send that clearly show this didn't happen in a tight area. Save yourself the trouble and don't hire this company.

Move size: Partial Move Service cost: $340

This outfit is a joke. I spent two evenings waiting for them only to be given excuses both times. I have been passed around from one 'Manager' to another about getting my deposit refunded. I left another message tonight.
These fools like to align themselves with the military .The military is a fine organization that gets things done. These folks are the opposite. Leslie or Tanya will gladly book your "appointment" but if you ask for a refund, all the sudden they can't do that.
Don't book with with them unless you want to throw away time and money.
A quarter of a star is too much a rating for them.

Move size: Partial Move Service cost: $130

Special ops moving company is fraudulent. They arrived five hours late for the move, sent movers that were incapable of completing the task. They were highly untrained and uneducated on how to move heavy items. They sent me a three “man”crew that can consisted of two new scrawny guys and a small girl that reported that she would not lift anything heavy. It took them over six hours to complete a task that has taken 2 to 3 every other time we have moved. They demolished our kitchen table, all of our banisters in both houses and multiple floorboards as well as large gashes in the doors and flooring. Every single piece of furniture had multiple gouges/scratches in them. They did not finish the job and when they got to our final destination they moved a couple items into the house and then drop the rest in the garage and on the driveway. They did not check out with me. I spoke to the manager Leo and Mike many times throughout the day and they were very unhelpful. They only moved 25 items and it took them over 6 1/2 hours and charge me over $1000. They also stole our pushbroom as well as our kitchen broom.

Move size: 4 Bedroom Home Service cost: $1075

The Denver location should be investigated and someone should be arrested!! They have lost and damaged the majority of my parents belongings. Everything smelled like weed, box’s were opened and rummaged through. My parents just retired and moved to Arizona, Specia Op’s were supposed to deliver to her on Friday morning, after several phone calls, someone finally called her back stating there were “mechanical problems,” will be there Saturday morning, Saturday morning came and went, this time no one returned a phone call!! Saturday night they showed up, missing over half their belongings, and the mover informed us they didn’t even load the truck until 11:30 Friday night!! There were no “Mechanical problems”! After being told her belongings would be in a pod until ready to move, their stuff was just thrown in a wearhouse they didn’t know who’s stuff was who’s!! (From the movers) They load up guessing what might belong to that person!! The items that did arrive were severely damaged!! My moms 80 year old table and buffet were scratch very badly, chairs were broken, dresser looks like someone punched a whole through it! They say they are “vetren” friendly, my dad is a vet, my parents are senior citizens, and this is how they treat them?! They won’t return a phone call!! The “owner” Leo is rude, unprofessional, and aggressive! Scheduled a meeting with them for 5:30 pm He finally showed up 47 minuets late! All I can say is god I had a police officer with me, I couldn’t imagine his behavior if the officer wasn’t there. I felt very threatened! If you value your belongings don’t use this company!! Read their reviews and look at the over 40 complaints filed with the BBB!! Stay away, far away!!

Move size: 4+ Bedroom Home Service cost: $3000

Moving company was set to arrive between 1-3pm on a Saturday. The truck showed up at 7pm. No call to notify of delay. Once they arrived, they notified me that they didn't think all the items would fit in the truck. When I set up the move, I was clear about the amount of items I had (ONE bedroom apartment with couch, chair, oversized chair, dining room table with 4 chairs, bed, dresser, tall mirror, oversized dresser). They explained that they use a 26 foot truck - plenty of room. The truck they arrived with was NOT 26 foot and had no liftgate to assist the movers. The actual men that arrived were very polite. The management team was full of excuses. Apparently, the truck broke down and they had to rent another (NOT MY FAULT). They couldn't deliver the dressers (too heavy?) If they had the proper truck and moving supplies - it would have been no issue. The move was 25 miles and they partially moved my items at 10:30pm. They expected payment which I reluctantly paid (should never have), because I was promised they would return Sunday to "finish" the move. I have never heard back from them nor expect to. DO NOT USE THIS COMPANY. Leslie seemed nice enough on the initial set up of the move but got testy when I questioned the email address she used to contact me, then she claims I gave her the wrong e-mail address - I think I know my own e-mail address. If you use this company - buyer beware..

Service cost: $300

I start off by saying, we used this company in the past and those movers did a great job. We decided to use them again a few years later (last week) and have had a horrible experience. I do not recommend you even try because apparently if there are issues, they will not resolve them. The movers were ill prepared for our move and did not have the appropriate equipment such as a furniture dolly for our refrigerator, which resulted in minor damage to our hardwood floors and front door. My husband and our friend had to help with all aspects of the move. The movers were pushy at the end for a tip and made us feel uncomfortable. (They were friendly during the move for the most part.) We did not get the 10% veteran discount. What we are most concerned with, however, is the movers ran over our newly laid sod 4 times with their moving truck, damaging the integrity of the yard. We have to get it refilled in with dirt and the sod must be replaced or our yard will permanently sit unevenly which has been verified by 3 different landscapers. When we sought resolution, Special Ops did not return our phone calls for days. Finally we were given a claims form but it did not match our claim since it was focused on damaged merchandise. When I submitted pictures to Special Ops requesting a resolution which includes compensation, they responded that grass grows back in 2 weeks, then sent another email saying they would come have a look. We re-explained that our concern was not with dead grass, but with our yard's integrity which has to be replaced and accepted their offer to come and have a look. The customer service email does not have a phone number or name attached to it, neither does the form. We asked for a contact name and number and time to expect them as we feel extremely uncomfortable having not knowing who to expect or when to expect them. We never heard back when asked this information, just "I'll come by in the am". We simply want compensation for damage directly caused by the movers. Their lack of response and contact information is concerning and extremely unprofessional.

Move size: 3 Bedroom Home Service cost: $600

Indifference and silence. That is what you can expect from Special Ops Moving if something goes wrong with your move, indifference and silence. I hired them to move me three weeks ago. They failed to deliver all my property to my new residence. After bringing that to their attention I’m told I’ll be contacted by a manager or dispatcher by the end of business one day later. No one ever calls. I call twice the following Monday, no answer either time. I call Tuesday, reach someone and am told a manager will call me. Finally I get a call later that afternoon. Is it a manager like I was told would call me? Nope. It’s one of my movers, who chooses to just argue everything with me and never apologizes for their mistake. They located one of my items but he refuses to listen to me when I explain about a box full of my personal property that is still missing. He argues, dismisses me, but I push at him to locate it. Days go by without any contact from the company. I call multiple times and leave messages. Finally, over a week later an agent named Jessica reaches out. I explain my frustration at the company’s indifference and unprofessionalism. She assures me she’ll be staying in touch about this matter, that my property which they did find will be returned to me and that they will look for my still missing property. Then, later that night I get an email with a claims form to fill out. They are hiding behind their limited liability. Under the advice of a family friend (an attorney), I refuse to fill it out. I seek the return of my property, not a check for penny’s on the dollar of its value. Instead, I provide a detailed inventory of the missing box with pictures. I even provide a picture of the type of box they are packed in (I bought 5 of the same large box from a used box company in Aurora and still had the other 4). I also provide a detailed list of possible outcomes for the box to help them cross their T’s and dot their I’s in locating it. More days go by without any communication. Then, I’m back at it. Hounding them down to reach anyone. I’m frustrated beyond words at their indifference. Three weeks without resolution, without an explanation of anything going on, without the return of the property they did locate over two weeks ago, without the location of my still missing property and without an apology for their failure to competently perform the job I paid them for (delivering ALL my property from point A to point B). Indifference and silence is all I get from them. Three times now I’ve been told a manager named James would call me, being assured all three times like it was an absolute fact he would call. He has never called. Indifference and silence. No effort to return my property. No apology. No communication. Just indifference and silence. This is how this company deals with customers who’ve they’ve wronged, indifference and silence. Their treatment has been unreal. This is by far the worst company I’ve ever dealt with. Their actions speak for themselves. This company has shown a complete lack of integrity, professionalism or the faintest compassion towards me as a customer. I would recommend them to no one under any circumstance, friend or foe.

Service cost: $255

The driver and company admitted that a large silver tank (not our property, but being transported on their truck) Broke our 50” LG HD flatscreen. BrandNew a few years ago the TV was $700. (SpecialOps felt that a reimbursement for $48 was fair). It was a nightmare trying to contact them and get this resolved for over 5months. Horrible customer service from start to finish. Wish I did better research before trusting them with our belongings, the reviews for this company are awful.

Move size: 3 Bedroom Home Service cost: $900