Special Ops Moving

Most horrible and unethical moving company I know. Did not show up at all! Our client has a spinal cord injury.. cannot move himself (literally) or his property. They said they would make it right and would move him for free the next morning.. did not show up. Do not do busy with them. They haven't refund his deposit either. They are horrible and they will not show up. They keeping saying the paid another company at their own expense to do it, but that company "did not show up" and therefore they had no expense. They also keep saying the refunded deposit, but its not showing as a pending transaction in customer account.

Move size: 1 Bedroom Home Service cost: $500

I'll cut to the chase and overlook being almost three hours past the show up window. These inexperienced movers (19-22 year old kids) put a hole and dents in the walls of our brand new home that we closed on that morning. They dented the wall in other areas and scratched the stair railings. I filed a claim and they refused to accept responsibility. I had to file a complaint to the BBB to try and get some resolution. They again refused to either pay for the damages or refund my money ($340). They said they can't be responsible for damage that occurs in tight spaces but they didn't even pay attention to the pics I send that clearly show this didn't happen in a tight area. Save yourself the trouble and don't hire this company.

Move size: Partial Move Service cost: $340

Special ops moving company is fraudulent. They arrived five hours late for the move, sent movers that were incapable of completing the task. They were highly untrained and uneducated on how to move heavy items. They sent me a three “man”crew that can consisted of two new scrawny guys and a small girl that reported that she would not lift anything heavy. It took them over six hours to complete a task that has taken 2 to 3 every other time we have moved. They demolished our kitchen table, all of our banisters in both houses and multiple floorboards as well as large gashes in the doors and flooring. Every single piece of furniture had multiple gouges/scratches in them. They did not finish the job and when they got to our final destination they moved a couple items into the house and then drop the rest in the garage and on the driveway. They did not check out with me. I spoke to the manager Leo and Mike many times throughout the day and they were very unhelpful. They only moved 25 items and it took them over 6 1/2 hours and charge me over $1000. They also stole our pushbroom as well as our kitchen broom.

Move size: 4 Bedroom Home Service cost: $1075

The Denver location should be investigated and someone should be arrested!! They have lost and damaged the majority of my parents belongings. Everything smelled like weed, box’s were opened and rummaged through. My parents just retired and moved to Arizona, Specia Op’s were supposed to deliver to her on Friday morning, after several phone calls, someone finally called her back stating there were “mechanical problems,” will be there Saturday morning, Saturday morning came and went, this time no one returned a phone call!! Saturday night they showed up, missing over half their belongings, and the mover informed us they didn’t even load the truck until 11:30 Friday night!! There were no “Mechanical problems”! After being told her belongings would be in a pod until ready to move, their stuff was just thrown in a wearhouse they didn’t know who’s stuff was who’s!! (From the movers) They load up guessing what might belong to that person!! The items that did arrive were severely damaged!! My moms 80 year old table and buffet were scratch very badly, chairs were broken, dresser looks like someone punched a whole through it! They say they are “vetren” friendly, my dad is a vet, my parents are senior citizens, and this is how they treat them?! They won’t return a phone call!! The “owner” Leo is rude, unprofessional, and aggressive! Scheduled a meeting with them for 5:30 pm He finally showed up 47 minuets late! All I can say is god I had a police officer with me, I couldn’t imagine his behavior if the officer wasn’t there. I felt very threatened! If you value your belongings don’t use this company!! Read their reviews and look at the over 40 complaints filed with the BBB!! Stay away, far away!!

Move size: 4+ Bedroom Home Service cost: $3000

This outfit is a joke. I spent two evenings waiting for them only to be given excuses both times. I have been passed around from one 'Manager' to another about getting my deposit refunded. I left another message tonight.
These fools like to align themselves with the military .The military is a fine organization that gets things done. These folks are the opposite. Leslie or Tanya will gladly book your "appointment" but if you ask for a refund, all the sudden they can't do that.
Don't book with with them unless you want to throw away time and money.
A quarter of a star is too much a rating for them.

Move size: Partial Move Service cost: $130

Moving company was set to arrive between 1-3pm on a Saturday. The truck showed up at 7pm. No call to notify of delay. Once they arrived, they notified me that they didn't think all the items would fit in the truck. When I set up the move, I was clear about the amount of items I had (ONE bedroom apartment with couch, chair, oversized chair, dining room table with 4 chairs, bed, dresser, tall mirror, oversized dresser). They explained that they use a 26 foot truck - plenty of room. The truck they arrived with was NOT 26 foot and had no liftgate to assist the movers. The actual men that arrived were very polite. The management team was full of excuses. Apparently, the truck broke down and they had to rent another (NOT MY FAULT). They couldn't deliver the dressers (too heavy?) If they had the proper truck and moving supplies - it would have been no issue. The move was 25 miles and they partially moved my items at 10:30pm. They expected payment which I reluctantly paid (should never have), because I was promised they would return Sunday to "finish" the move. I have never heard back from them nor expect to. DO NOT USE THIS COMPANY. Leslie seemed nice enough on the initial set up of the move but got testy when I questioned the email address she used to contact me, then she claims I gave her the wrong e-mail address - I think I know my own e-mail address. If you use this company - buyer beware..

Service cost: $300

Indifference and silence. That is what you can expect from Special Ops Moving if something goes wrong with your move, indifference and silence. I hired them to move me three weeks ago. They failed to deliver all my property to my new residence. After bringing that to their attention I’m told I’ll be contacted by a manager or dispatcher by the end of business one day later. No one ever calls. I call twice the following Monday, no answer either time. I call Tuesday, reach someone and am told a manager will call me. Finally I get a call later that afternoon. Is it a manager like I was told would call me? Nope. It’s one of my movers, who chooses to just argue everything with me and never apologizes for their mistake. They located one of my items but he refuses to listen to me when I explain about a box full of my personal property that is still missing. He argues, dismisses me, but I push at him to locate it. Days go by without any contact from the company. I call multiple times and leave messages. Finally, over a week later an agent named Jessica reaches out. I explain my frustration at the company’s indifference and unprofessionalism. She assures me she’ll be staying in touch about this matter, that my property which they did find will be returned to me and that they will look for my still missing property. Then, later that night I get an email with a claims form to fill out. They are hiding behind their limited liability. Under the advice of a family friend (an attorney), I refuse to fill it out. I seek the return of my property, not a check for penny’s on the dollar of its value. Instead, I provide a detailed inventory of the missing box with pictures. I even provide a picture of the type of box they are packed in (I bought 5 of the same large box from a used box company in Aurora and still had the other 4). I also provide a detailed list of possible outcomes for the box to help them cross their T’s and dot their I’s in locating it. More days go by without any communication. Then, I’m back at it. Hounding them down to reach anyone. I’m frustrated beyond words at their indifference. Three weeks without resolution, without an explanation of anything going on, without the return of the property they did locate over two weeks ago, without the location of my still missing property and without an apology for their failure to competently perform the job I paid them for (delivering ALL my property from point A to point B). Indifference and silence is all I get from them. Three times now I’ve been told a manager named James would call me, being assured all three times like it was an absolute fact he would call. He has never called. Indifference and silence. No effort to return my property. No apology. No communication. Just indifference and silence. This is how this company deals with customers who’ve they’ve wronged, indifference and silence. Their treatment has been unreal. This is by far the worst company I’ve ever dealt with. Their actions speak for themselves. This company has shown a complete lack of integrity, professionalism or the faintest compassion towards me as a customer. I would recommend them to no one under any circumstance, friend or foe.

Service cost: $255

The driver and company admitted that a large silver tank (not our property, but being transported on their truck) Broke our 50” LG HD flatscreen. BrandNew a few years ago the TV was $700. (SpecialOps felt that a reimbursement for $48 was fair). It was a nightmare trying to contact them and get this resolved for over 5months. Horrible customer service from start to finish. Wish I did better research before trusting them with our belongings, the reviews for this company are awful.

Move size: 3 Bedroom Home Service cost: $900

This company works on a bait ans switch tactic. I received a quote for $700 from Mover Dudes, and the day of the move, a Special Ops truck showed up and wanted an additional $1579.50 for the move. as I had to vacate by the next morning, I reluctantly agreed to let them do the move. they had to come the next day to complete the move and charged me another $1670.50. they charged me $159.00 an hour for unloading and securing our property, and when my wife and I visited the warehouse, our property was setting on the dock unprotected and available to anyone. The second truck, was still setting on their property still loaded for two weeks. After wanting another $3000 to deliver, I refused to pay that amount so they did reduce the estimate. But they refused to deliver anything for the next 4 days, and only after I made a complaint to the PUC and the Attorney General did they deliver my property. Every piece of my furniture had been scratched or gouged badly, and even a very heave glass table top had been chipped and damaged. The people in charge, Mike and Leo were not very co operative in communicating and I had to spend morre money for an air mattress and bedding so we wouldn't have to sleep on the floor, and we had to purchase meals to have something to eat.. very unprofessional, and totally unreliable company.

Move size: 2 Bedroom Home Service cost: $6500

Special Ops Moving quoted me over the phone for 85/hour, no additional gas fees and a 3 hour max time frame. They were 2 hours late on a perfect weather day, Saturday with no traffic. Purposely took their time and turned a 3 hour job into 5 hours. Way too long for a 1 bedroom, 13 boxes, no appliances. They damaged my furniture and took 45 minutes to drive 6 miles between the properties. At the end, they added in an extra 85 gas fee in the contract in the fine print. Very dishonest and poor service. They refused to discount for being late and providing poor service.

Move size: 1 Bedroom Home Service cost: $510

DO NOT USE..Literally use anyone else! If I could give 0 starts I would!

They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the support beam on our couch in half, broke our pottery that was from the 70's, and numerous other items.

They didn't use any of the protectors we bought for furniture so everything was horribly stained, and when they stored our stuff in storage, they thought it smart to use our bikes and a small bistro table (on its side at that) piled up as the base for heavier boxes (damaging the bikes)

The dudes were stoned and asked us for rolling papers during the move (super professional) and they didn't even finish the move!

When you file a claim, they want receipts (70's pottery, 25 year old pristine piano) and use it as a way to get out of having to pay for damages. They state that we just don't want to pay fDO NOT USE..Literally use anyone else! If I could give 0 starts I would!

They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the support beam on our couch in half, broke our pottery that was from the 70's, and numerous other items.

They didn't use any of the protectors we bought for furniture so everything was horribly stained, and when they stored our stuff in storage, they thought it smart to use our bikes and a small bistro table (on its side at that) piled up as the base for heavier boxes (damaging the bikes)

The dudes were stoned and asked us for rolling papers during the move (super professional) and they didn't even finish the move!

When you file a claim, they want receipts (70's pottery, 25 year old pristine piano) and use it as a way to get out of having to pay for damages. They state that we just don't want to pay for their honest hard work, when we have worked with MANY moving companies and paid happily. And in cases where items were damaged with other companies, they sent someone out to assess the damage..none of this receipt BS.

Seriously, DO NOT USE! You will save yourself thousands of dollars by paying a bit more to go with a more credible company!or their honest hard work, when we have worked with MANY moving companies and paid happily. And in cases where items were damaged with other companies, they sent someone out to assess the damage..none of this receipt BS.

When we moved out of storage into our house we used 2 labor movers instead of a company and they successfully completed the full move (piano included) in 3 hours, 1/4 the price, and no damage!

Move size: 2 Bedroom Home Service cost: $797

I called and made moving reservations with this company a week before my move. I was quoted on the phone a rate of $44.00 an hour per moving employee, I therefore made an electronic deposit of $100.00. When I received the confirmation e-mail the quote estimate was changed to a rate of $133.00 per hour per employee at a time estimate of 5 hours. I was willing to overlook the price change and made the effort of breaking down all of my furniture and moving everything downstairs for easy accessibility and courtesy of the movers.
Arrival time estimated was from 12:00pm- 2:00pm at 2:20pm with time concerns I reached out to the company owner and shortly received a call back and was told that there is "Severe Weather Delays" and the movers are expected to be 2 hours late. After waiting 2-1/2 hours later approximately 4:30 I received a call from the movers explaining they would now be another 45 minute delay. I was very upset and reached out to the owner of the company via telephone and was told that there was still "Weather delays" and the owner began to become rude and angry with my daughter and I. I verbally became upset and told the owner that we are a household with a "Disabled Autistic child and this is unacceptable and not okay!!"
After abruptly hanging up with the owner, the owner and movers continuously called my phone angrily. I had to turn off my phone to avoid the numerous angry calls that I received from this company. I am outraged that HOME ADVISOR would even recommend this company on their site.
They left my disabled child without a bed to sleep on tonight, I am having to book a hotel room until I can get another moving company confirmed. This is NOT OKAY!!
I work for a government non-profit and for a company to be rude and harassing me via phone is NOT OKAY!
I am disgusted and outraged. SO SAD at the humanity of this company.

Move size: 3 Bedroom Home Service cost: $778

DO NOT USE The movers had a fight after being at the house 15 min. The Lead guy walked out and let a guy with the company for a week and another guy who was sick. Three hours later, the one who was sick left and his brother showed up who didn't work for the company!! It took theme 4 eXtra hours, they unloaded and reloaded the truck so my belongings could fit on. The kid didn't even know how to fill out the paperwork and called MIKE, his supervisor who I think was also the owner who was CRUDE They came with no tools to disassemble or reassemble and had my 96 year old father put the bed together. I had to help them lift furniture up the stairs. They didn't unwrap my bedroom furniture and chipped my dresser armoire and nightstands, put a gash in the wall from whee I moved from, and lost my mattress protector from my new mattress they charged me for 4 extra hours that it took them. I told him there was suppose to be three men and I ended with two a a inexperienced workers that is why it a took 4 extra hours. He said you got the job done didn't you? I filed a claim in May and just received a letter that their findings resulted in not owing me anything! I will file with the BBC also. I would love to attach pics but can't from this ipad.

Move size: 3 Bedroom Home Service cost: $1100

I start off by saying, we used this company in the past and those movers did a great job. We decided to use them again a few years later (last week) and have had a horrible experience. I do not recommend you even try because apparently if there are issues, they will not resolve them. The movers were ill prepared for our move and did not have the appropriate equipment such as a furniture dolly for our refrigerator, which resulted in minor damage to our hardwood floors and front door. My husband and our friend had to help with all aspects of the move. The movers were pushy at the end for a tip and made us feel uncomfortable. (They were friendly during the move for the most part.) We did not get the 10% veteran discount. What we are most concerned with, however, is the movers ran over our newly laid sod 4 times with their moving truck, damaging the integrity of the yard. We have to get it refilled in with dirt and the sod must be replaced or our yard will permanently sit unevenly which has been verified by 3 different landscapers. When we sought resolution, Special Ops did not return our phone calls for days. Finally we were given a claims form but it did not match our claim since it was focused on damaged merchandise. When I submitted pictures to Special Ops requesting a resolution which includes compensation, they responded that grass grows back in 2 weeks, then sent another email saying they would come have a look. We re-explained that our concern was not with dead grass, but with our yard's integrity which has to be replaced and accepted their offer to come and have a look. The customer service email does not have a phone number or name attached to it, neither does the form. We asked for a contact name and number and time to expect them as we feel extremely uncomfortable having not knowing who to expect or when to expect them. We never heard back when asked this information, just "I'll come by in the am". We simply want compensation for damage directly caused by the movers. Their lack of response and contact information is concerning and extremely unprofessional.

Move size: 3 Bedroom Home Service cost: $600

DO NOT USE!! CROOKS, These people took my deposit $710.00 after I changed my mind and went with another company. I notified them within 24 hours I wanted my deposit back. They would not give it back to me. Under Colorado State Law, you have 72 hours to cancel any contract. I did NOT sign any contract. I'm going to have to go to small claims court. Use All My Sons moving company 303-495-7600. Much cheaper. I am a disabled veteran that's why I went to this moving company. If I can save as many families from using this company. I would have at least some satisfaction. And yes I have read the review guidelines. If I could give it a zero star I would.

Move size: Partial Move Service cost: $710

DO NOT USE THIS MOVING COMPANY - you will be sorely tested! HORRIBLE! This is not a joke, and not exaggerated. I have read the review guidelines. Even this review site is not reliable - there is no way for me to check off 'damaged, stained, broken, on the right hand side of the review. I am trying to save some other unsuspecting victim from using this company. We are devastated with the outcome to our home items. Over half of our items are ruined with stains, grease, deep scratches on wood items,,,, and the service was awful. Disrespectful delivery men. Passive-aggressive behavior with setting the delivery date and time at all. The first day, we waited in vain for 8 hours for our delivery, after paying them upfront for the move-in, and upfront for storage. They NEVER CAME to deliver, would NOT return telephone messages or texts. Then, they claimed we had not signed the requisite form for delivery, even though they had e-mailed it months prior, it was incorrect, and NOT updated to the new correct delivery address. This took over 40 telephone calls, texts, and e-mails TRYING to get them to give us another delivery date. Leslie was the ONLY person there that helped us, or we likely would STILL not have our home contents. For the re-try/re-schedule delivery date: When we waited for 7.5 hours - all day with two small children hoping to see their cherished items that had been in storage - they were meant to arrive in a 11:00 - 1:00 'window', , they would NOT call us with check-in to see where they were, and they FINALLY arrived at 7:00 p.m., had the contents jumbled and tangled in the back of the truck , nothing was protected, or wrapped, the dining table top was dropped onto the new hardwood floor, our child's small couch, a cherished memory of the nursery, had huge grease stains on it, another small couch was mashed and misshapen and the pillows used to hold up items on the FLOOR BED of the truck itself. almost all of our contents are ruined. TERRIBLE HORRIBLE treatment from everyone in the company we spoke with, (except Leslie) to the very mean and 'punishing' storage and delivery men. DO NOT USE! Pictures availalabe upon request!! NOT EVEN ONE STAR IS EARNED. UNPROFESSIONAL. UNRELIABLE.

Move size: 4 Bedroom Home Service cost: $5000

I had a window from 12pm to 2pm. At 1:34pm, I received a call from Richard, who said he was on his way from Denver (my apartment is half an hour from Denver) and would knock my move out in an hour. At 3pm, he still had not arrived, so I called to see where he was. He said he had gotten caught up in paperwork and would be leaving soon. When I asked when he expected to be at my apartment, he said half an hour. He told me not to worry; he would be done in an hour (which was essentially a moot point, since I had expected him no later than 2pm). He FINALLY arrived at 4pm, two hours after my window. While I understand a window is an estimate, I expect lateness to be due to unforeseen circumstances, not someone choosing to do paperwork instead of completing a scheduled move.

When he arrived, I was not home. He called me to tell me he was by my pod (he was to be moving my items from my apartment into the pod), and I told him I wasn't home but would send my husband out. Richard replied, “I just wanted to let you know I was here.” Unsure of what he wanted me to do, I told him he could go up to my apartment, as someone was there. He then told me I didn’t have to be rude; he just wanted to meet me and was by my pod. I said, “I understand you are by the pod. I am not home, but my husband is. I will have him come right out.”

When my husband went out, Richard immediately told him how “rude" I was, calling me a bi**, and my husband replied I was frustrated because he arrived TWO HOURS after he said he would. Richard said not everything needs to be planned. Really? I am pretty sure a move does need to be planned, and when someone says they are going to be somewhere at a certain time, that is what is expected. He then told my husband he hopes we don’t have kids, because we clearly can’t go with the flow. When my husband mentioned we are currently expecting our first child, Richard replied that it was unfortunate! Side note - Though Richard arrived at 4pm, he couldn’t start the move then, because he had two kids in his backseat and was waiting for his wife to get them.

Once the move finally began, it didn’t get better. Richard said the f-word at least twenty times, oftentimes yelling it. Gage, the 15 year old he brought with him to help, dropped SEVERAL of my boxes and never apologized or offered to check if anything was broken. I was going to purchase furniture pads, which I was told was an option when scheduling my move, but Richard arrived in his personal car with only plastic wrap (which he ran out of), so I was not able to. He told me multiple times he understood why I was grumpy (because I was pregnant, not because he was two hours late and then INCREDIBLY rude and unprofessional). He kept talking about what an outstanding mover he was and how lucky we were to have him and his 30 years of experience, which couldn’t have been more ironic. He took at least four personal phone calls while he was on the clock with us. I had a desk, which was moved into my apartment with no problem, and he was unable to get it out. He got so upset at the situation that, after yelling fuc* and shi* repeatedly, he took a hammer to it. Luckily, I wanted the desk to be put by the dumpster, but it made me wonder what he would have done had I needed the item put in my pod.

When it was time to pay, my husband tipped each mover $10, which I thought was exceedingly generous given the circumstances, and Richard complained it wasn’t enough! From start to finish, this move was the worst experience possible. It should have been simple and straightforward - he and Gage literally just had to walk our things down a sidewalk and into a pod - but Richard made it miserable. He was rude, unprofessional, offensive, and did not come prepared. He could not have provided worse customer service. Also, the move lasted over two hours, in spite of Richard's repeated assurances that he would get it done in one. Lastly, I called the company's "customer service" department, and they aren't much better than Richard - I was told I would get a call back and still have not heard anything. I chose this company because of their emphasis on supporting the military (bother of my brothers are currently serving), but neither of my movers was a veteran (or professional, for that matter). In fact, when my husband asked Richard about his service, Richard scoffed and replied, "Why the fuc* would anyone join the military?".

Move size: 1 Bedroom Home Service cost: $275

Brief history:
My wife and I move 90% of all the boxes and small items prior to the movers showing up. The movers only needed to move the furniture in the 2 bedroom, study, and half the furniture in the living room. In addition to the furniture, there were a few boxes downstairs, a patio table, and a few items in the garage.

The company failed to arrive on the moving day. Arrived 2.5 hours late the next day. Sent 1 mover and 1 kid that was in training. The took 10 hours to move my items approximately 15 miles up the road, and lost most of the screws to by beds.

I could go on, but the general theme behind my review is that the company as a whole is incompetent.

Stay away from these guys.

Move size: 2 Bedroom Home Service cost: $1179

If I could give negative stars, I would. This company was an absolute JOKE and they should be investigated.
We hired Special Ops to move us out of our home in Aurora, store our belongings for a 3 week period and then move us into our new home in Northern Colorado. It wasn't until our move into our home that we experienced the nightmare that was Special Oops (I mean Ops).
I called the day before out move to confirm that everything was on track. Leslie confirmed with me that we were scheduled for a 5/11 delivery with a 3pm-5pm window. She mentioned that they would begin loading their truck with our belongings at 8am and then be on their way. Again, she confirmed all dates and times.
On 5/11 (our scheduled moved date) at 4:30pm I had not heard from anyone. I attempted to call. No answer. I tried multiple times with no answer. I was hoping to get an ETA and give more specific directions into the development as our home is not searchable on GPS due to it being new construction. I finally got in touch with "dispatch" around 5pm. He told me when he left the warehouse a couple of hours prior they were still loading my stuff and that "Mike the warehouse manager" would call me in about 15 minutes and if I didn't hear from him, call back. 30 minutes or so later I still hadn't heard from him so I called back. No answer.
Mike finally called me and was rather flippant and snarky. He said they didn't start loading the truck until 11am. When I questioned why as Leslie had informed me the loading would begin at 8am he said "well it was close". Um, how is a 3 hour gap considered "close"?! He then became defensive and implied it was our fault because we "have a lot of stuff". If I'm not mistaken, you KNEW how much stuff I had well ahead of time. After all, you DID move it into your pods?? He then said they would be there at 8pm and "not to blow up his phone".
8pm rolls around and still no sign of them. No phone calls, texts, no movers. I try and call. No response. I try texting. Nothing back. He finally responds around 8:30pm to tell me they just finished loading the last pod and that he would call me in 15 minutes. 45 minutes later, nothing. No call, no text, radio silence. We try to call. No answer.
We had to call repeatedly (16 times to be exact) to get him to answer the phone. While I do understand there are safety protocols in place while they guys are on lifts making them unable to answer phones, this was completely unacceptably. We received absolutely no communication from these guys on delays, status. We felt like we were being extorted with our own belongings.
When Mike finally answered the phone he began cussing out my husband calling him a "p*ssy a** faggot" and asking him if he wanted to come down to the warehouse to "take care of things". He also threatened to show up the next day (implying there would be some sort of physical altercation). He was yelling at us for calling him over and over. Unfortunately, that was the only way we could get a response out of these people. It was like they were holding our items hostage. We finally got out of him that they would be at our home at 9am the next day.
On 5/12 at 9am there was no sight of the movers (surprise). I ended up texting Mike and apologizing for the night before. I felt completely ridiculous for doing so as I am the one who should receive an apology but at this point I was willing to do/say anything to get our stuff! I also asked for their ETA. No response. It wasn't until my husband sent him a text stating that if we didn't hear back from them, we would have to get law enforcement involved that I heard back. Mike thanked me for apologizing saying that it was a long night (he never apologized to me or acknowledged that he was out of line) and said the movers were fueling and in route.
At 11:30am they finally show up. When they opened the truck, it looked as though our belongings were just tossed and crammed in there. It was a mess. There was water dripping from the ceiling of the truck, a busted door that was practically rotting. It's a wonder our stuff didn't fall out on the highway on their way up! Boxes marked FRAGILE were crushed, lamps were bent, electrical cords were severed. However, that's minimal to what else we found-
They broke all 3 of our TV's. One of them has evidence of water damage and a drop. They broke an antique clock from the late 1800's. Glass completely shattered out of it and the wood broken on the back. All of the pieces on this clock were original (including the glass). This is irreplaceable. I have a 30 year old rocking horse that my grandfather made that they broke the foot off of.
It was clear that absolutely no consideration was taken when dealing with our items. We are not sure if items were broken out of retaliation or if it was just a complete lack of care/concern. To be treated in the manner that we were was inexcusable. To be called names, sworn at and yelled at was not appropriate or professional. All we wanted was communication and no one could give us that. It is a terrifying feeling to have EVERYTHING YOU OWN in someone else’s possession and not be able to get ahold of anyone. I feel if I wouldn’t have called repeatedly to FINALLY get someone on the line, no one would have called me to let me know of any delays.

Move size: 3 Bedroom Home Service cost: $1170

Wishing that Special Ops movers had not misplaced my marble stand, my 5 shelf glass hutch, my 2 glass end tables, my treadmill, my floor lamp, my 2 step stools, my boxing bag, my desk chair, my grandsons train table, my mothers oak table top, my grandsons pool blowups, my grandsons baseball equipment & basketballs from the Nuggets & soccer ball & nerf guns & other outside toys, & I know but can't yet confirm all of the XMAS décor & Halloween décor in plastic tubs! I'm sure that when I have finished unpacking the list will be a lot longer. How incompetent can a company be & still be in business!! Also, we have several boxes & other items that belong to other people & Special Ops doesn't care!!

Move size: Office Move Service cost: $1100

If I could give negative five stars, I would. I hired the company because I respect that they supposedly hire veterans, but this was not the case for my move at least. I paid $400 for a small one bedroom move of fifteen miles, where I had everything packed and boxes stacked together. They were over an hour late, even though I was the first move of the day, and their response was that "they just got a late start on the day." It was two kids, probably smaller than me (and I'm a 5'6, 115 lbs female). My boyfriend was just supposed to oversee the move, but he ended up doing the entire move. The kids had no idea what they were doing and could barely lift a box. I showed up four hours in to the move and my boyfriend was the one lifting the heavy boxes, while one kid pushed a box on a dolly and the other walked behind him. I started carrying boxes in my work clothes and moved faster carrying heavier boxes than either of the kids. I requested to speak to the owner or a manager, but still haven't heard back from anyone. After having unpacked now, some of my stuff is broken as well. It was God awful, DO NOT HIRE THIS COMPANY.

Move size: Studio Service cost: $400